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Store Policies
What is included, with our Fine art prints, we include an archival mat and we print on the best fine art paper available.
The Archival Mat?
The mat is provided for each 13×19 or 17×22 print sold, the customer can opt-out of receiving the mat by leaving a note at check-out. Similarly, the customer can specify a black or white mat in the note section at check-out.
13×19
The mat for this size fits an 18×24 frame.
17×22
The mat for this size fits a 24×30 frame.
Why do we use Hahnemuhle Photo Rag?
We use Hahnemuhle Paper Company. These papers are 310 gsm with a 19.6 mil thickness. It has a matte finish.
Can you use any other paper?
If a client would like a print on a different paper we can quote that. However as you can imagine it gets expensive if a customer is only ordering one image on a specific type of paper. We tend to use one variation of composition for our print shop although we print on all sorts of Hahnemuhle and Epson papers.
Why do you only offer four sizes?
The four sizes we offer are the most popular based on the printers we use. Our Canon professional printers can only go up to 17″ x 25″. So we offer the most popular sizes for that printer which are 13×19 and 17×22. Our large format Epson 9750 printer can print up to 44″ wide and over 100″ long. The customer can order via a quote and drop-shipped to them.
Why don’t you sell Panoramic prints?
We have just purchased our latest printer which is the Epson 9750 44″ wide printer. This allows us to print large format Fine art prints. Our panoramic prints are now being printed on a variety of papers that look absolutely out of this world. Don’t hesitate to contact us for a quote with the size information and the paper; canvas; metallic or arcylic print style you require.
What inks do you use?
We only use the finest Canon and Epson inks for our printers. Providing the best colour representation with stunning blacks and a wide gamut that accurately reproduces even the most difficult colours.
Does your prints come with frames?
We do not offer frames with our prints. The prints are printed in our office and then shipped in a mail tube via Canada post. We can recommend frames depending on the customer’s requests.
Don’t like your print? We’ll make it right!
Here at Jardene photography we have a 100% satisfaction guarantee. If you are not completely happy with your purchase let us know within 30 days and we’ll refund your money on receipt of the print. Return shipping is the responsibility of the customer. Please review our store policies.
